Frequently asked questions
Short answers. Click a question to open it.
All questions
Where do I log in?
Log in to your control panel (panel.bunnyly.com).
What are your nameservers?
ns1.bunnyly.com and ns2.bunnyly.com. Set them at your registrar.
Do I need my own domain?
Yes. Your domain stays with your registrar; you only change its nameservers.
My domain doesn't work after adding it.
Check that DNS Support was ticked when adding it, and that the nameservers point to us. Details.
Where is my WordPress password?
In wp-credentials-yourdomain.txt in your home folder. Step by step.
Can I use my own site instead of WordPress?
Yes. Delete the WordPress files and upload your own. How.
Do I update WordPress myself?
No. Core, plugins and themes update automatically.
Can I use SSH?
No command line. Use the File Manager or SFTP with an SSH key.
Do I have to use your email?
No, it's optional. Email at your domain.
Why can't I send email?
Sending is switched on per address, on request. How.
Can I forward email to Gmail?
No, forwarding isn't supported. Add your mailbox to the Gmail app with IMAP.
What are the email settings?
Server mail.yourdomain.com (your own domain), IMAP 993 SSL/TLS, SMTP 587 STARTTLS or 465 SSL/TLS, POP3 995, full email address as username. Details.
Can I move from another host?
Yes. See Moving to Bunnyly for how a move works and what to update afterwards.
Are backups included?
Yes, nightly; the last 3 are kept. You can restore or download them yourself. How.
I forgot my panel password.
Enter your username on the login page and click Next; the Forgot Password link appears on the next screen. You'll need your username and the account's contact email. Step by step.
I lost my phone with the 2FA app.
Use your 2FA reset code to unlock your account. Details.